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Terms and Conditions

Last updated: April, 2024

Please read these terms and conditions carefully before using Our Service.

Introduction

This website privacy policy describes how Bridie’s Farm protects and makes use of the information you give the company when you use this website, in line with the General Data Protection Regulation 2018. If you are asked to provide information when using this website, it will only be used in the ways described in this policy.

We may update this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy. This website privacy policy was last updated on: 17th April 2024.

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

If you have any questions about this policy, please email info@bridiesfarm.org.uk.

What data we gather

We may collect the following information:
• Name (if you provide us with it via our mailing list signup or make online purchases)
• Contact information including email address, postal address & phone number (if you provide us with it via our mailing list signup or make online purchases)
• Website usage data

Donations made through this website or any purchases of events or other purchases from the online shop are made via PayPal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. This means Bridies Farm will not receive or store any of your financial information. If you are booking events, our service provider is Timely who also have their own secure and private data protection systems.

How we use this data

The data we gather in this way is used to improve our website for the future, and specifically to:

  • Fulfil orders including course bookings through our online ticket service and shop
  • Contact you in response to a specific enquiry
  • Carry out our obligations arising from any contracts entered into by you and us
  • Send you communications which you have requested in the form of our e-news. This may include the latest news from The Farm and events and other community activities or campaigns we’re supporting, plus occasional requests for feedback.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Data that has been gathered for the purpose of fulfilling an order in our online shop is only held for the period of time needed to complete and reconcile the order, so is deleted within 12 weeks of collection.

Who has access to your information?

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example PayPal to process payments, Timely for managing event bookings and Zoho Campaigns to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.

Zoho Campaigns

Our e-news are sent using Zoho Campaigns, an email marketing service. Your email address will be transferred to and stored with Zoho Campaigns only to allow us to send you these emails, and to track interactions (e.g. open rates). To read more about how Zoho Campaigns stores and uses your information, click here for the full Zoho Campaigns Privacy Policy.

PayPal

Donations or payments via our online shop are made via PayPal, a third party payment processor, who specialise in the secure online capture and processing of credit/debit card transactions.  This means Bridie’s Farm will not receive or store any of your financial information. If you have any questions regarding secure transactions, please contact us, or to read more about how PayPal stores and uses your information, click here for the full PayPal Privacy Policy.

Timely

Event and course bookings are made via Timely, an event management platform.  If you have any questions regarding data held and used for the purposes of booking our events, please contact us, or to read more about how Timely stores and uses your information, click here for the full Timely Privacy Policy.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. We follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation 2018. Any sensitive information (such as credit or debit card details) is encrypted and protected with TLS encryption. Encryption makes it difficult for unauthorised people to view information travelling between computers. When you are on a secure page, a lock icon will appear in the address bar of modern web browsers.

On modern web browsers, by default, the site uses TLS encryption to protect all data you submit to us, and web pages we send to your browser. You can check you have a secure connection, and see more information in modern web browsers by clicking on the padlock icon in your address.

How you can access and update the information we hold about you

We will never lease, distribute or sell your personal information to third parties unless the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation 2018.

When you opt-in to receive marketing communications from us by email by subscribing to our mailing list, you can change your mind easily, via one of these methods:
• Send an email to info@bridiesfarm.org.uk
• Write to us at: Bridie’s Farm, Porchestall Drove, Glastonbury, BA6 9RP
• Unsubscribe via the ‘unsubscribe’ link at the bottom of our marketing emails

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@bridiesfarm.org.uk or write to us at Bridie’s Farm, Porchestall Drove, Glastonbury, BA6 9RP.

You have the right to ask for a copy of the information that Bridie’s Farm holds about you – known as making a Subject Access Request (we may charge £10 for information requests to cover our costs in providing you with these details). To do this, email info@bridiesfarm.org.uk or write to us at Bridie’s Farm, Porchestall Drove, Glastonbury, BA6 9RP.

You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. To make such a request, email info@bridiesfarm.org.uk or write to us at Bridie’s Farm, Porchestall Drove, Glastonbury, BA6 9RP.

Links to Other Websites

Our website may contain links to other websites. Please note that we have no control of websites outside the unicorn-grocery.coop domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

Cookies and how we use them

What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Cookies may be used in the following ways:

  • To analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions. This information is not shared with any third parties.
  • To remember what is in your shopping basket and where you are in the order process.
  • Third-party cookies from services such as Instagram and Youtube where photos and videos are hosted.

Controlling cookies

We use cookies on our website. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions – “necessary cookies” enable core functionality and some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it. Once you are on our site you can choose to accept or disable some other cookies by using the cookie control tool in the bottom right-hand corner of your screen.

To learn more about cookies and how they are used, visit All About Cookies

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

Address:
Porchestall Drove,
Glastonbury
BA6 9RP.

Company number: 14774873